In Brief: joyjili takes your privacy seriously. Your data is used solely for service improvement and security — never sold to third parties.
1
Introduction and Scope
This Privacy Policy applies to the joyjili platform (joyjili.im) and all associated services. By creating an account or using the platform, you are considered to have accepted this Privacy Policy.
This policy has been prepared in English for the convenience of our users. joyjili operates in compliance with international data protection standards.
Before collecting any information from you, we always ensure that the purpose is legitimate and necessary. At joyjili, your privacy isn't just a legal requirement — it's a core part of who we are.
2
What Information We Collect
Joyjili collects three types of data — what you provide directly, what is automatically gathered as you use the platform, and what is received through third parties.
2.1 Information You Provide Directly
| Data Type |
Example |
When it is collected |
| Identity-Related |
Name, date of birth, NID number |
During registration and KYC verification |
| Contact Information |
Email address, phone number, postal address |
During account creation |
| Financial Information |
Mobile banking number, bank account details |
On deposits and withdrawals |
| Photo ID |
NID, passport, selfie |
During KYC verification |
2.2 Automatically Collected Information
- IP address and device information (operating system, browser)
- Login time, session duration, and features used
- Betting and gaming history
- Location data (country/city level only)
- Information from Cookies and Tracking Technologies
2.3 Information Received from Third Parties
- Transaction confirmations from payment processors (bKash, Nagad, Rocket)
- Identity verification from KYC verification services
- Risk assessment from fraud prevention services
3
Why we use your information
Joyjili uses your information only for specific, legitimate purposes. Any use that is unnecessary or unauthorized is against our policy.
- Account Management: For account creation, login verification, and identity confirmation
- Payment Processing: For processing deposits, withdrawals, and bonus payments
- Customer Support: To resolve your issues and provide support
- Security Assurance: To prevent fraud, money laundering, and unauthorized access
- Legal Compliance: To meet regulatory authority requirements
- Service Improvement: To improve the platform experience (anonymized analytics)
- Marketing (with your consent): To keep you informed about relevant offers and promotions — only with your permission
joyjili never sells your information to advertising networks or data brokers.
4
When and With Whom We Share Information
Joyjili shares data only where necessary and to a limited extent. Your information may be shared with third parties in the following circumstances:
4.1 Service Providers
Joyjili works with a number of trusted partners who help us deliver our services — including payment processors, KYC verification providers, cloud storage, and cybersecurity services. These partners only receive data for their specific function and are not permitted to use it for any other purpose.
4.2 Legal Obligations
Information may be shared in response to court orders, regulatory authority requests, or law enforcement investigations. In such cases, joyjili acts strictly within its legal obligations and nothing beyond.
4.3 Business Transfers
In the event that joyjili is sold or merged in the future, your data may be transferred to the new entity. You will be notified in advance if this occurs.
joyjili never sells your data to advertisers, social media companies, or data brokers.
5
Cookies and Tracking Technologies
The joyjili website uses cookies to enhance your experience. Cookies are small data files stored in your browser.
5.1 Cookies We Use
- Essential Cookies: To maintain your login session and ensure security — these cannot be disabled
- Functional Cookies: To remember your preferences (language, settings)
- Analytics Cookies: To understand platform usage patterns (anonymized data)
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
6
Data Security Measures
Joyjili uses industry-leading technologies and practices to protect your information. Our security measures include:
- All sensitive data stored with AES-256 encryption
- All data transmission secured via SSL/TLS protocol
- Two-Factor Authentication (2FA)
- Regular security audits and penetration testing
- Automated monitoring systems to detect suspicious activity
- Restricted access — only authorized personnel can access your data
In the event of a data breach, we will notify you and the relevant authorities within the timeframe required by law.
7
How long your information is retained
Joyjili retains your information only for as long as necessary. The core principles governing retention:
- While your account remains active: All account and transaction data is retained
- After account closure: Transaction records are typically retained for up to 5 years in accordance with legal obligations
- KYC Documents: For a defined period as required by regulatory obligations
- Marketing Information: Deleted immediately upon withdrawal of consent
Beyond legal or regulatory obligations, joyjili automatically deletes or anonymizes data once it is no longer needed.
8
Your Rights
Under the joyjili Privacy Policy, you have the following rights and we are committed to upholding them:
- Right to Know: You can find out exactly what information we hold about you
- Right to Access: You can request a copy of your data
- Right to Rectification: You can request corrections to inaccurate information
- Right to Erasure: You can request deletion of your data under certain conditions
- Right to Restrict Processing: You can restrict the use of your data to specific purposes
- Right to Portability: You can receive your data in a portable format
- Right to Object: You can object to marketing or profiling
To exercise this right At the Help Center or email us directly at support@joyjili.im. We will respond within 30 days of receiving your request.
9
Protection of Minors' Data
Joyjili is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
If you believe a minor is using joyjili, please contact us right away.
10
Privacy Policy Updates
Joyjili may update this Privacy Policy as needed. For significant changes:
- A notification will be sent to your registered email address
- You will be notified prominently on the platform
- At least 7 days' notice will be given before changes take effect
Continued use of joyjili after any changes takes effect will be considered acceptance of the updated policy.